None of these results came with a manual.

They are the proof of having built and sustained things that had not been done before in that context and of their working when failing was not an option.

The numbers

19years running critical operations, since 2007
60,000+global servers under management, 24/7 operation
150+people across eleven teams, built from zero
250,000+incidents analyzed in the OM/AI program
700+automated agents, in production
13,400hours a year recovered, 40% less manual work
8years under regulatory supervision without a single finding
100%of the systems cut over on the legal day, zero failures
2products taken to the Gartner Magic Quadrant

In production, not a pilot.

Proof in operation

  • Systems separation in the sale of Citi-Banamex, one of the largest bank divestitures in Latin America: 100% of the systems cut over on the legal day, zero failures and zero regulatory findings.
  • Production operations built from zero up to 150 people across eleven teams.
  • Global infrastructure of 60,000 servers, with zero regulatory findings.
  • Eight years of audits under Mexican regulators without a single finding, in a high pressure regulated environment.
  • A national mainframe, with the team built from zero until it became one of the leading groups in the region.
  • OM/AI program: 250,000 incidents analyzed, 700 automated agents, 13,400 hours a year recovered and 40% less manual work.

Founder track record

  • Citi-Banamex, from AVP to VP to SVP, regional head of production operations for Latin America.
  • IBM, service availability management for National Bank of Canada. Critical North American banking infrastructure.
  • HPE, from engineer to global product manager. Two corporate products taken to the Gartner Magic Quadrant.

Leadership and frontier

The same build, read from the leadership side: organizational design, definition of eleven teams and of their interfaces, not just technical management. And the criterion published month after month in The Neural Brink Report, graded against its own predictions.

How it gets checked

The method is published. You can judge it before calling.

Every situation we solve has its own page and on each one it is written how you get there, what you take away and where the limit is. The criterion is published month after month in the Report and is graded against its own predictions.

Client work is confidential, as it should be. What is exposed is the method. A method proves itself. See the situations · See the Report.

References available on request. People who led or shared this track record and can speak to it; they are given in the 25-minute call, not in writing on the site.

What would you have to see to believe it?